We reached out to our network of Postal Operators and industry colleagues for the second year in a row to understand how the industry is changing.
Our standout finding cropped up time and time again: that the consumer is at the heart of change in Posts across the world.
To meet demand, Posts are leveraging a blend of technology and forward-thinking strategy to build an immersive customer experience that places the consumer above all else.
Key findings from the Future of Posts 2019 report include:
Download our Future of Posts report now to learn how to deliver change in the world of Posts in 2019.